The beauty of AI is that it’s not just for tech giants. Small and medium businesses can harness AI tools to level the playing field. Whether it’s automating inventory management or personalising the shopping experience, AI can be tailored to fit your unique needs.

Where does the buck stop? At the company Board of Directors. Ask a simple question at the next board meeting. Has AI been used in any company project? Building an Artificial Intelligence (AI) plan for your business is essential to stay competitive and future-proof your operations. Developing an AI plan helps businesses capitalise on opportunities and stay ahead in a rapidly evolving market.

Generative AI like ChatGPT will have an impact on platforms, merchants and consumers but what does it mean for the future of eCommerce.